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Shipping & Returns
* Delivery Time.
We need 1-3 days to process your QC before shipping.There are two shipping methoed. Fast Delivery: The delivery time for US, European countries the delivery will take 7-21 days. Slow Delivery: The delivery time for US, European countries the delivery will take 14-30days. It will delays due to the coronavirus and intensivecustoms control and screening.
We need 1-3 days to process your QC before shipping.There are two shipping methoed. Fast Delivery: The delivery time for US, European countries the delivery will take 7-21 days. Slow Delivery: The delivery time for US, European countries the delivery will take 14-30days. It will delays due to the coronavirus and intensivecustoms control and screening.
1. Please confirm your shipping address before paying for it. Please provide a valid email address and check emails or contact after you have purchased for any updated information.
2. Items are generally shipped out within 3 working days after payment has been verified.
3. Please allow 2-3 business days for delivery of your hands due to the coronavirus and intensivecustoms control and screening. Please make sure you enter the correct shipping address and contact info. We are not responsible for reshipment if you provided us with an incorrect address.
Why isn't my tracking number working/why haven't I received a tracking number yet?
It may take a day or two after shipping for your number to become active.
For DHL or FeDex , we first receive a temporary tracking number as the package ships to Hong Kong or Malysia etc . This number will not work, so we don't send it to you.Once the package reaches Hong Kong or Malysia (usually 2-3 work days), we will send a functional tracking number to your mobile phone. If this does not happen after 3 days, you can contact us for the number.
Tracking Methods
After your order is dispatched, we will offer you a link that you could trace your order if required. Check your e-mail or whatapp for the link and tracking number.
Note: If you can't check it immediately with the tracking number, please wait with patience. Some time is required by Express Company for uploading.
Unsuccessful or Wrong Delivery
For customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.
Returns & exchange
Return policy:
We are committed to your complete satisfaction. You may return your item(s) within fourteen days from the date merchandise were received. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
Return delivery cost should be arranged by you. We will refund your payment after the returned item is received. The original shipping and handling fee will be deducted from the refund.
Order Cancellation:
Cancellation of an order before the order has been dispatched, we process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
* Tracking information.
After we ship package, customer receive automatic email with tracking details.
After we ship package, customer receive automatic email with tracking details.
* Lost Package Policy.
If a package did not arrive in 4 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded.
If a package did not arrive in 4 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded.
*Return.
We offer 180-day warranty on every item you purchase from this site. For return & exchange period, 14 days warranty is applied while 180 days warranty is applied to free repair. Item may be returned or exchanged ONLY if it is faulty. Return and exchange do not cover ordinary wear and tear or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc.). Warranty does not cover water damage, damages due to personal misuse/negligence, therefore, we strongly recommend not to swim, dive, surf or have any other similar activity with them on.
We offer 180-day warranty on every item you purchase from this site. For return & exchange period, 14 days warranty is applied while 180 days warranty is applied to free repair. Item may be returned or exchanged ONLY if it is faulty. Return and exchange do not cover ordinary wear and tear or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc.). Warranty does not cover water damage, damages due to personal misuse/negligence, therefore, we strongly recommend not to swim, dive, surf or have any other similar activity with them on.
*Return Policy.
In 14 days (from the day the goods is signed for /received), if you request returning the purchased item, it can be returned and refunded under the following conditions..1. The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with.2. All return fees are at the customers' own cost.3. When we receive the products sent back intactly, we will deduct $20-40 shipping & Handing Cost for the time we sent it to you and then give you a refund.4. Please allow 15 days for the refund to arrive at your account.5. Please be noted that after 14 days we may not issue a refund, but exchange may be acceptable.6. Please note that refund does not apply to products that have suffered physical damage caused by the Custom. If it is the case, exchange will be advisable.
In 14 days (from the day the goods is signed for /received), if you request returning the purchased item, it can be returned and refunded under the following conditions..1. The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with.2. All return fees are at the customers' own cost.3. When we receive the products sent back intactly, we will deduct $20-40 shipping & Handing Cost for the time we sent it to you and then give you a refund.4. Please allow 15 days for the refund to arrive at your account.5. Please be noted that after 14 days we may not issue a refund, but exchange may be acceptable.6. Please note that refund does not apply to products that have suffered physical damage caused by the Custom. If it is the case, exchange will be advisable.
*Exchanges.
In 14 days (from the day the goods is signed for /received), if you find the products you purchase are not satisfying it can be returned and replaced under the following conditions.1. The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with.2. All return fees are at the customers' own cost.3. When we receive the products sent back intactly, we will replace it with new one and ship them back to you .4. As there is handing cost and shipping fee involved, please kindly understand that we have to charge you 10-20 GBP shipping & Handing Cost before we send you the replacement item.5. Exchanges will be subject to price difference adjustment (if there is any).6. Please be advised that if you want to replace the item after the guaranteed 14-day, you are suggested to contact us directly for further processing.
*No returns will be accepted without:
In 14 days (from the day the goods is signed for /received), if you find the products you purchase are not satisfying it can be returned and replaced under the following conditions.1. The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with.2. All return fees are at the customers' own cost.3. When we receive the products sent back intactly, we will replace it with new one and ship them back to you .4. As there is handing cost and shipping fee involved, please kindly understand that we have to charge you 10-20 GBP shipping & Handing Cost before we send you the replacement item.5. Exchanges will be subject to price difference adjustment (if there is any).6. Please be advised that if you want to replace the item after the guaranteed 14-day, you are suggested to contact us directly for further processing.
*No returns will be accepted without:
A prior e-mail stating the specific problem. (Please wait until you hear back from us).Please Contact us for return address. Don't return directly to the address on the package.If the products need to be sent back to us, please include the following information and we will email you our return details1. Name2. Address3. Telephone4. Detailed Description of the Problem.The above Return and Exchange policy do not apply to personal products such as under wares, swim wares, socks, stockings etc. No return or Exchange for these products once they have been used.
